We hope that you are very happy with your purchase, but in the event that you’re not, and wish to return or exchange your item, please email us at mail@alzainternational.co.uk along with your order number.
Please ensure that you return your items in their complete, unused, undamaged condition in their original packaging within 28 days of receipt. Including the box they came in, please do not write, or stick labels directly to the boxes. It is the customers’ responsibility to return items to us in secure and suitable packaging.
In the parcel please include the packing slip or a note with your name, address, and order number, without this we are unable to allocate your refund and return to our warehouse via a courier of your choice, we advise using a tracked service. Please return all items to:
Alza Returns
161 D
Stoke Road
Slough
SL2 5BQ
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.
Damages and order issues must be reported to us within 7 days of your delivery.
We aim to process returns within 5 days, after items are inspected the charges will be refunds back to the original payment method.