Returns and Exchanges
On delivery, the customer should inspect the goods on receipt and notify the company of any defects or damage caused in transit within 48 hours.
If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days. We will be more than happy to offer you an exchange at our discretion or a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging.
We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include made to order furnitures
Any items returned must be adequately packed for protection in transit and in exactly the same packaging and condition as when they were dispatched, i.e. in original Alza Internmational Ltd bags/boxes and complete packaging with labels. Failure to do so may result in the items being returned to the customer and the grounds for refunding the items deemed void
With the exception of faulty goods Alza International Ltd is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
The returns form and address label can be found inside your delivery note, or you can download a copy here. Please complete the form and place this inside the parcel you are returning to us
Goods purchased online cannot be returned or exchanged at the Alza Outlet
When returning goods, please pack the items in the original packaging, enclose the invoice and/or proof of purchase and address the parcel clearly. When returning items we strongly advise you obtain proof of posting from the Post Office. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty or you have received an incorrect product. For added convenience returns collections can be organised by Alza International ltd however there is a minimum charge of £9.95 for UK mainland collections. The charge will increase in cost and is dependent on the size of the item and whether the collection is located outside of the UK.
Items being returned should be sent to:
Alza International Ltd 111 Roehampton vale, London SW15 3PG United Kingdom
If you have further queries, how to return your item please contact our Customer Care team.